Application Management Services (AMS)

August 27, 2025 2025-09-08 5:26
Application Management Services | ISAPI Infotech

Application Management Services (AMS)

At ISAPI Infotech, we deliver end-to-end Application Management Services that keep your business applications reliable, secure, and optimized — so your teams can focus on innovation instead of firefighting.

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AMS: Reliable • Secure • Scalable
Proactive application support + Continuous improvement = Lower cost of ownership & higher business agility

✅ Our AMS Offerings

Comprehensive services designed to keep your applications performant, secure, and aligned to business goals.

Application Support & Maintenance

Proactive monitoring, incident management, bug fixes, and version upgrades to ensure uninterrupted performance.

Enhancement & Modernization

Continuous improvements, feature enhancements, and modernization of legacy systems to meet evolving business needs.

Performance Optimization

Fine-tuning for speed, scalability, and efficiency to deliver superior user experiences.

Security & Compliance

Regular security patching, vulnerability assessments, and adherence to GDPR / HIPAA / ISO standards.

User & Operational Support

End-user helpdesk, training, and documentation to maximize productivity and adoption.

Integration & Automation

Seamless integration with other systems, APIs and automation to reduce manual efforts and errors.

What AMS Includes

  • • Application Support & Maintenance – Fixing bugs, monitoring performance, applying patches, and ensuring smooth operations.
  • • Enhancements & Upgrades – Adding new features, integrating systems, and upgrading versions.
  • • Monitoring & Incident Management – 24/7 monitoring, troubleshooting, and quick resolution of application issues.
  • • Performance Optimization – Ensuring apps run efficiently, reducing downtime and cost.
  • • Security & Compliance – Applying security updates and ensuring regulatory compliance.
  • • User Support – Helpdesk, ticket resolution, training, and user guidance.

🔹 Benefits of AMS

  • • Reduces IT operational costs
  • • Improves application availability & performance
  • • Ensures business continuity
  • • Allows internal IT teams to focus on strategic initiatives
  • • Enhances user satisfaction

🔹 AMS Service Models

  • • Onsite, Offshore, or Hybrid support
  • • 24x7 or Business Hours coverage
  • • SLA-based engagement (response & resolution commitments)
  • • Flexible pricing – fixed, T&M, or outcome-based

Our AMS Process

A collaborative, transparent process designed for continuity and continuous improvement.

1. Discovery & Assessment

Understand application landscape, SLAs, risk areas, and improvement opportunities.

2. Transition & Knowledge Transfer

Structured transition with runbooks, run-charts and shadowing to ensure zero downtime.

3. BAU Support & Monitoring

24/7 monitoring, proactive alerts, incident management and SLA-driven support.

4. Continuous Improvement

Regular retros, performance tuning, and optimization backed by metrics.

5. Modernization & Enhancements

Roadmap-driven feature delivery, refactors, and cloud-native modernization.

6. Governance & Reporting

SLA reports, executive dashboards and compliance evidence for audits.

"We treat your applications like products — measured, improved, and stewarded for long-term value."

🚀 Why Choose ISAPI Infotech for AMS?

  • Multi-years of IT service expertise across industries
  • Proactive, SLA-driven support model ensuring faster response & resolution
  • Hybrid delivery model (onsite/offshore) for cost efficiency and round-the-clock support
  • Domain & technology expertise in M365, SharePoint, Power Platform, SAP, .NET, Azure, and enterprise apps
  • Scalable engagement models (fixed, T&M, or outcome-based) to fit business needs

Ready to stabilize and accelerate your applications?

Let's discuss a support model that fits your business and budget.

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