Application Management Services (AMS)
At ISAPI Infotech, we deliver end-to-end Application Management Services that keep your business applications reliable, secure, and optimized — so your teams can focus on innovation instead of firefighting.
✅ Our AMS Offerings
Comprehensive services designed to keep your applications performant, secure, and aligned to business goals.
Application Support & Maintenance
Proactive monitoring, incident management, bug fixes, and version upgrades to ensure uninterrupted performance.
Enhancement & Modernization
Continuous improvements, feature enhancements, and modernization of legacy systems to meet evolving business needs.
Performance Optimization
Fine-tuning for speed, scalability, and efficiency to deliver superior user experiences.
Security & Compliance
Regular security patching, vulnerability assessments, and adherence to GDPR / HIPAA / ISO standards.
User & Operational Support
End-user helpdesk, training, and documentation to maximize productivity and adoption.
Integration & Automation
Seamless integration with other systems, APIs and automation to reduce manual efforts and errors.
What AMS Includes
- • Application Support & Maintenance – Fixing bugs, monitoring performance, applying patches, and ensuring smooth operations.
- • Enhancements & Upgrades – Adding new features, integrating systems, and upgrading versions.
- • Monitoring & Incident Management – 24/7 monitoring, troubleshooting, and quick resolution of application issues.
- • Performance Optimization – Ensuring apps run efficiently, reducing downtime and cost.
- • Security & Compliance – Applying security updates and ensuring regulatory compliance.
- • User Support – Helpdesk, ticket resolution, training, and user guidance.
🔹 Benefits of AMS
- • Reduces IT operational costs
- • Improves application availability & performance
- • Ensures business continuity
- • Allows internal IT teams to focus on strategic initiatives
- • Enhances user satisfaction
🔹 AMS Service Models
- • Onsite, Offshore, or Hybrid support
- • 24x7 or Business Hours coverage
- • SLA-based engagement (response & resolution commitments)
- • Flexible pricing – fixed, T&M, or outcome-based
Our AMS Process
A collaborative, transparent process designed for continuity and continuous improvement.
1. Discovery & Assessment
Understand application landscape, SLAs, risk areas, and improvement opportunities.
2. Transition & Knowledge Transfer
Structured transition with runbooks, run-charts and shadowing to ensure zero downtime.
3. BAU Support & Monitoring
24/7 monitoring, proactive alerts, incident management and SLA-driven support.
4. Continuous Improvement
Regular retros, performance tuning, and optimization backed by metrics.
5. Modernization & Enhancements
Roadmap-driven feature delivery, refactors, and cloud-native modernization.
6. Governance & Reporting
SLA reports, executive dashboards and compliance evidence for audits.
🚀 Why Choose ISAPI Infotech for AMS?
- Multi-years of IT service expertise across industries
- Proactive, SLA-driven support model ensuring faster response & resolution
- Hybrid delivery model (onsite/offshore) for cost efficiency and round-the-clock support
- Domain & technology expertise in M365, SharePoint, Power Platform, SAP, .NET, Azure, and enterprise apps
- Scalable engagement models (fixed, T&M, or outcome-based) to fit business needs
Ready to stabilize and accelerate your applications?
Let's discuss a support model that fits your business and budget.